Our return policy is tailored for both physical and digital products, with clear guidelines on returns, shipping, and non-returnable items.
Due to the nature of digital downloads, all sales of digital products are final. This includes:
Once a digital product is delivered, we cannot offer refunds or exchanges. If you experience any issues accessing or using your digital product, please contact us at support@bizstrtga.com, and we’ll be happy to assist you.
For physical products, we offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
To initiate a return, please contact us at support@bizstrtga.com. Once your return is approved, we’ll provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
You can always contact us for any return questions at support@bizstrtga.com.
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible for a return under this policy, your item must be:
Please contact us at support@bizstrtga.com for assistance with EU returns.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
The following items are final sale and not eligible for returns:
If you have questions about specific items, please contact us at support@bizstrtga.com.
Customer understands and agrees that in the event the Customer initiates a chargeback and/or merchant dispute with their issuing bank for the product, they have received and in fact owe payment for, and the Customer is successful in recovering the disputed funds that would otherwise be owed to the Biz Strtga, Biz Strtga will make every effort to provide documentation to the issuing bank that the Customer did receive any and all product, including this policy.
Further, the Biz Strtga reserves the right to send a bill to Customer for any and all products that Biz Strtga has sold and delivered to Customer. Customer hereby agrees to pay the bill in full in the event that a chargeback dispute is initiated. Should Customer fail to make appropriate payment, Biz Strtga shall pursue any and all available legal and equitable remedies available by law.
The fastest way to ensure you get what you want is to return the item you have (if eligible) and make a separate purchase for the new item once the return is accepted.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days, less the 5% restocking fee.
Please note that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@bizstrtga.com.
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